Deleting your account
You can delete your Nonyere account at any time, in the app or by email. Deleting is permanent and happens straight away.
Delete in the app
- Open Settings › Session › Delete account.
- The screen lists what will be removed and what we keep.
- To protect you if someone else has your phone, we send a fresh code to your email. Enter it within five minutes.
- Type DELETE to confirm.
Deletion happens at once, in one step. It can't be undone, and there is no grace period.
Before you delete, you can keep a copy of your data: Settings › Privacy & data › Download a copy of my data.
If you own an Enclave or a channel that still has other people in it, hand it over first: make another member the owner of the Enclave, from its Members list, or make one of the channel's editors its owner. The delete screen lists the spaces that need this and takes you to each one.
Delete without the app
If you can't use the app, email [email protected] from the email address on your Nonyere account and ask us to delete it.
- We reply and ask you to confirm the request from the same address, so nobody else can delete your account.
- We complete the deletion within 30 days of your confirmation and tell you when it's done.
What is removed
Your account
- Your sign-in account and email address.
- Your profile: name, username, bio, interests and Presence Card.
- Your settings, devices and notification tokens.
What you posted
- Your photos and clips, with their preview images and any unfinished uploads. The files are deleted first; if that fails, nothing else is deleted and you can try again.
- Your posts, wherever you shared them: with connections, in Enclaves and in channels.
- Your corrections and added context.
- Comments other people left on your posts, which go with the post.
What you did on other people's posts
- Your comments and your acknowledgements.
Your connections
- Your connections and connection requests.
- The people you blocked or muted, and blocks and mutes others placed on you.
- Notifications sent to you, and notifications other people received about your actions.
Enclaves and channels
- Your membership of every Enclave, whatever your role, and any pending requests to join.
- Your channel roles and your channel subscriptions.
- Enclaves and channels you handed over stay with their new owner, along with other members' posts in them. Your name is no longer attached to them.
- Enclaves you are the only member of, and channels with no editors, are closed.
Trust and verification
- Any verification claims about you.
What we keep, and why
We keep only what we need for safety and to show we honoured your request. None of it is linked to your account any more.
| What | Why | How long |
|---|---|---|
| Security and moderation history (who did what, and when), with your id removed | A tamper-evident record of staff actions and platform decisions | 2 years, except records of staff actions |
| Reports you made, including what you wrote, no longer linked to you | So a case about someone else isn't lost because you left | Kept while we take legal advice on the right period, which we'll publish here |
| Moderation cases about you or your content, the decisions and any appeals you wrote, no longer linked to you (the content itself is already deleted) | A record of safety decisions | |
| A protected copy of content reported for child safety | To protect children and to meet legal duties to preserve evidence of abuse. Kept apart from the app, readable only by our trust and safety staff | While the case needs it, then 30 days after our staff release it |
| A record that you asked for deletion and that we did it, with your id replaced by a one-way code | To show we honoured your request | Kept; the code can't be turned back into your id |
Backups: our hosting plan currently has no scheduled database backups, so nothing you delete is kept in a backup copy. If that changes, backups will expire after 7 days and we'll update this page.
More about how we handle data: privacy policy.